Academic Tutoring Center, located in the Chicago suburb of Highland Park, is a high stakes educational tutoring firm with one clear purpose: giving students the skills needed for a brighter future. Since consulting with FireLogic, their technology has been able to seamlessly support the needs of both tutors and a full support staff alike.
On the business office end, their computers and phone system have been upgraded to be reliable for scheduling and critical billing activities. Tutors have been given new devices in the form of Chromebooks that can be used for a wide variety of skill building and tutoring activities. And all of these pieces needed a stable network to run on top of, which now features failover internet lines being protected by an enterprise-class Meraki firewall.
Due to all the efforts to modernize infrastructure and computing devices, the staff has been able to dedicate their time to student learning. Before FireLogic, staff had to handle downtime and system crashes on their own. Now, the users at ATC know they have a team of on-call IT specialists that can quickly resolve their problems — usually remotely without even a site visit.
At the end of the day, not having to sweat about their IT systems allows ATC to focus on the business of furthering the education of our future’s most important asset.
Academic Tutoring wanted to modernize its IT landscape including moving to a cost-effective hosted VoIP platform, replacing a dying Windows laptop fleet, and needed a partner that could provide ongoing support when emergencies arise.
Remote & Onsite IT Support
“We have been Firelogic clients for a number of years and found the company to be honest, reliable and efficient. Technical expertise is excellent. Response time is great and standing behind your work is another plus.”
Academic Tutoring Center