We’ve all been there: seemingly endless hours stuck on the phone listening to terrible hold music when all you want is to talk to the person who can fix your problem in 5 minutes. Whether it’s for your home or business, when your systems are down, you need support quickly. When you call FireLogic, you get to talk to a real person who will listen to your issue and direct you to the right IT Helpdesk agent that can remotely solve your issue.
FireLogic’s technicians are never given a script to follow. Our team will ask the right questions to find out exactly what’s wrong, what you’ve tried, and what they need to do to fix the issue at hand. We use the latest IT Helpdesk support software to remotely access your PC, investigate your network issues, scan your computer for malware, and more. If a remote session can’t fix your IT problems, we can send one of our trained Onsite IT Specialists to come to your location and repair the issue directly.