Privacy Policy

Last Updated: August 12, 2026

Introduction

FireLogic (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, communicate with us, or interact with our SMS messaging program.

By using our website and services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect information including:

Personal Information

  • Name
  • Company name
  • Email address
  • Phone number
  • Mailing address
  • Billing information
  • Support request details

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics information

How We Use Your Information

We use the information collected to:

  • Provide IT support and managed services
  • Respond to service requests
  • Manage customer accounts
  • Schedule appointments and onsite visits
  • Communicate service updates and maintenance notices
  • Improve our website and services
  • Meet legal and regulatory requirements

SMS Communications

If you provide your mobile phone number and consent to receive text messages, we may send SMS messages relating to:

  • Support ticket updates
  • Appointment reminders
  • Service notifications
  • Maintenance alerts
  • Account-related communications
  • Customer service communications

Message frequency varies depending on your relationship with our company and active service requests.

Message and data rates may apply.

You may opt out at any time by replying:

Plain Text

STOP

For assistance, reply:

HELP

or contact us using the information provided below.

SMS Data Sharing

SMS consent is not shared with third parties or affiliates for marketing purposes.

We do not sell, rent, or share mobile phone numbers for third-party marketing.

How We Share Information

We may share information with trusted service providers that assist us in operating our business, including:

  • Managed service platforms
  • Cloud service providers
  • Payment processors
  • Communication providers
  • Security and monitoring vendors

These providers are authorized to use information only as necessary to provide services on our behalf.

We may also disclose information when required by law or to protect our legal rights.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Deliver services
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements

Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Enhance user experience

You may modify your browser settings to disable cookies; however, portions of the site may not function properly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Users are encouraged to review the privacy policies of any third-party sites they visit.

Your Rights

Depending on your state or jurisdiction, you may have rights regarding your personal information, including:

  • Access to your information
  • Correction of inaccurate information
  • Deletion of certain information
  • Restrictions on data processing

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our services are intended for business and professional use and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated effective date.

Contact Information

FireLogic
2056 N. Damen Ave
Lower Level
Chicago, IL 60647

Email: support@FireLogic.net
Phone: (312) 445-0702

If you have questions regarding this Privacy Policy or our data practices, please contact us.